Supreme Management Co., Ltd. (hereinafter referred to as “the Company”) recognizes the importance of personal information in conducting its business, including room cleaning and other cleaning-related services for hotels and accommodation facilities, restaurant operations, overseas business support, and related services. The Company complies with the Act on the Protection of Personal Information and other relevant laws and regulations, and handles personal information appropriately as follows.
1. Personal Information We Collect
The Company may collect the following personal information in connection with its business activities:
- Name
- Company name, organization name, or trade name
- Department and job title
- Address
- Telephone number
- Email address
- Inquiry details
- Reservation, consultation, or service request details
- Information related to job applications
- Transaction-related information
- Other information necessary for providing services and conducting business
In addition, the Company’s website may use cookies and similar technologies to improve usability, analyze browsing behavior, and enhance services.
2. Purpose of Use of Personal Information
The Company uses collected personal information within the scope of the following purposes:
- Responding to inquiries regarding the Company’s cleaning, food service, overseas business, and other services
- Handling consultations, requests, estimates, reservations, and applications
- Communicating with customers, business partners, and related parties; conducting meetings; executing and performing contracts; billing and payment management; and other necessary business operations
- Providing information about restaurants, services, projects, and events operated or supported by the Company
- Improving service quality, business operations, and internal analysis
- Contacting job applicants, conducting recruitment processes, and making hiring decisions
- Coordinating communication with partner companies, contractors, applicants, and related parties
- Responding in accordance with laws and regulations
- Performing tasks incidental to the above purposes
3. Methods of Collection of Personal Information
The Company acquires personal information by lawful and fair means.
Primary methods include collection through the Company’s website inquiry forms, email, telephone, written documents, meetings, business cards, and job application materials.
4. Provision to Third Parties
The Company does not provide personal information to third parties without prior consent, except in the following cases:
- When required by law
- When necessary to protect a person’s life, body, or property and it is difficult to obtain consent
- When particularly necessary for improving public health or promoting the sound development of children and it is difficult to obtain consent
- When cooperation with national or local government agencies or their delegates is required by law, and obtaining consent may hinder the execution of duties
- Other cases permitted by law
5. Management of Contractors
The Company may outsource the handling of personal information to external parties within the scope necessary to achieve the intended purposes.
In such cases, the Company will appropriately select contractors and supervise them to ensure proper handling of personal information.
6. Security Measures
The Company implements necessary and appropriate measures to prevent leakage, loss, or damage of personal information and to ensure its security.
These measures include:
- Establishing a basic policy on personal information protection
- Developing internal rules regarding the handling of personal information
- Providing education and supervision to employees handling personal information
- Managing access rights and controlling information access
- Supervising contractors appropriately
For details of these measures, please contact the inquiry desk below.
7. Disclosure, Correction, Suspension of Use, etc. of Retained Personal Data
Upon request from the individual or their authorized representative, the Company will respond appropriately in accordance with applicable laws to requests for notification of purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of third-party provision of retained personal data.
Identity verification or confirmation of authority may be required.
Please note that there may be cases where requests cannot be fulfilled in accordance with laws and regulations.
8. Use of Cookies
The Company’s website may use cookies to improve usability, analyze browsing behavior, and enhance services.
Users may refuse cookies through browser settings; however, some functions of the website may not be available in such cases.
9. Links to External Sites
If the Company’s website contains links to external sites, the Company assumes no responsibility for the handling of personal information on such sites.
Please review the privacy policies of the respective external sites.
10. Compliance with Laws and Continuous Improvement
The Company complies with applicable laws, guidelines, and other standards regarding the handling of personal information, and continuously reviews and improves this policy.
11. Contact Information
For inquiries, requests for disclosure, complaints, or consultations regarding personal information, please contact:
Address: 1-8-8 Monzen-Nakacho, Koto-ku, Tokyo 135-0048, Japan
Phone: +81-3-3820-0045
Email: cmb@supreme-mgt.com
12. Date of Establishment / Revision
Date of Establishment: March 31, 2026